Frequently Asked Questions

Are you accepting new patients?

Yes! We are always accepting new patients and want to welcome you to our office. Whether you are new to Lethbridge, require emergency treatment, or are looking for a new dentist, we would be happy to see you. Also, referrals from our patients are always welcome and continue to be a large part of our practice.

What do I need to bring to my first visit?

We can’t wait to see you! At your first visit, you will be required to fill in New Patient Forms. Please bring any insurance cards with current coverage, your Alberta Health Care number, a list of any prescription medications or vitamins you are taking, and your health history (including procedures or surgeries you have undergone).

Do you offer direct billing to my insurance company?

Yes, it is our pleasure to direct bill, however, we cannot control how much or what they decide to cover.

Why doesn’t my dental office know what my insurance covers?

There are many dental plans available. Your plan coverage is determined between you and/or your employer. Many plans will not tell us any information because of the Personal Information Protection Act(PIPA). While we can try to help you try to understand your plan, it is YOUR responsibility to understand what your plan covers, including maximums and changes.

What are your fees?

We follow the suggested fees outlined in the 2018 Alberta Dental Fee Guide.

What payment options are available?

We accept debit, credit and cash payments in our clinic. At Absolute Dental, we never want your finances to stand in the way of your oral health. If cost is a concern, we offer payment plans to fit your budget (on approved credit).

Do I really need to visit the dentist every 6 months? 

How often you need to see us depends on your oral health. We may suggest seeing you more or less, depending on several things like how well you take care of your teeth and gums, how fast you build up tartar, if you are a smoker, if you are cavity prone, or have a history of gum disease. Based on all of this, we can decide how often you should visit the dentist. It’s worth noting that you should not base your dental needs on what your insurance covers.

Do I need X-rays each visit?

How often you need X-rays also depends on your oral health. For a healthy person who has not had cavities or other dental issues, we suggest getting X-rays yearly. For those with a less stable dental situation, we may suggest getting them more often to monitor your progress. X-rays provide the dentist with details that cannot be seen just by looking at a tooth.
If you are not sure why an X-ray is being taken, don’t be afraid to ask.

When is the best time to begin orthodontic work?

We recommend getting an orthodontic evaluation around the time that permanent teeth start coming in, usually around age 7. This is to make sure that everything is developing normally, and we can put together a treatment plan if necessary. However, orthodontic treatment can begin at any time, even as an adult.

When should I bring my child in for their first dental visit?

We recommend bringing in your child by two years old. If you have concerns, or see something unusual, bring your child in sooner.

Do you have a cancellation fee?

We understand that everyone’s time is valuable, if your appointment time no longer works for you, we are happy to change it for a more convenient time, with a minimum of 24 hours’ notice. This allows us time to schedule another patient or a patient in need of urgent care.
We strive to accommodate all the scheduling needs of our patients and make every effort to keep your schedule on time. Failure to provide us with 24 hours advanced notice or failure to show up for your appointments will result in a cancellation/no show fee of $100.00 posted to your account.

Are you locally owned or part of a corporation?

We are proud to be locally owned. As a smaller practice, we pride ourselves on the time and attention that we can spend on each patient. Here, you are part of our family, not just a number.

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